Terms and Conditions

Last Updated: December 2024

1. Acceptance of Terms

By accessing and using MeoMock ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms, please do not use the Service.

2. Description of Service

MeoMock is an AI-powered MEO Class 4 Orals examination preparation platform that provides:

• Practice examinations and questions
• AI-powered voice interviews
• Question bank access
• Analytics and performance tracking
• Community features

3. User Accounts

To access certain features, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

4. Subscription Plans and Payments

We offer various subscription plans:

• Cadet Plan: Free tier with limited features
• 4th Engineer Plan: Paid subscription with enhanced features
• Chief Engineer Plan: Premium subscription with all features
• Pass Guarantee Plan: Comprehensive preparation package

Payments are processed securely through Razorpay. By subscribing, you agree to:

• Pay all fees associated with your chosen plan
• Automatic renewal for recurring subscriptions unless cancelled
• No refunds for partial subscription periods

5. Credits and Usage

Subscription plans include credits (minutes) for voice interviews and AI features:

• Credits are non-transferable and non-refundable
• Unused credits expire according to your subscription terms
• Credits cannot be exchanged for cash

5.1 Credit Consumption

Stress Test Mode: Stress Test Mode consumes credits at 2x the normal rate. This mode provides aggressive questioning and simulates high-pressure examination environments. By using Stress Test Mode, you acknowledge that credits will be deducted at double the standard rate.

5.2 Fair Usage Policy

Unlimited Plans: Unlimited plans are subject to fair usage policies. The Pass Guarantee plan includes approximately 400 minutes of voice interview time per month. Excessive usage may result in temporary restrictions or require plan upgrade. We reserve the right to enforce fair usage limits to ensure service quality for all users.

5.3 Idle Timeout

Automatic Call Termination: Voice interviews automatically end after 40 seconds of silence to prevent unnecessary charges. This helps maintain fair usage and prevents accidental credit consumption. Please ensure you are ready to participate actively when starting a voice interview.

6. Intellectual Property

All content on MeoMock, including but not limited to:

• Questions and exam materials
• Software and platform design
• Logos and branding
• Documentation and guides

...is the property of MeoMock and protected by copyright laws. You may not reproduce, distribute, or create derivative works without permission.

7. User Conduct

You agree not to:

• Use the Service for any illegal purpose
• Attempt to gain unauthorized access to the platform
• Interfere with or disrupt the Service
• Share your account credentials with others
• Post offensive, harmful, or inappropriate content

8. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind. We do not guarantee:

• Uninterrupted or error-free service
• Accuracy of all content
• Results in actual examinations

9. Limitation of Liability

MeoMock shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

10. Refund Policy

Refunds are handled according to our Refund Policy. Please refer to the Refund Policy page for details.

11. Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. No refunds will be provided for the current period.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms.

13. Contact Information

For questions about these Terms, please contact us at:

Email: support@meomock.com

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