Refund Policy

Last Updated: December 2024

1. Overview

MeoMock offers subscription-based services for MEO Orals examination preparation. This Refund Policy outlines the terms and conditions for refunds.

2. Subscription Plans

We offer the following subscription plans:

• Cadet Plan: Free - No payment required
• 4th Engineer Plan: Monthly, 6-Month, or Annual subscriptions
• Chief Engineer Plan: Monthly, 6-Month, or Annual subscriptions
• Pass Guarantee Plan: Monthly, 6-Month, or Annual subscriptions

3. Refund Eligibility

3.1 One-Time Purchases

For one-time purchases (non-recurring subscriptions):

• Refund requests must be made within 7 days of purchase
• Refunds are processed if the Service has not been substantially used
• Refunds will be processed to the original payment method within 5-10 business days

3.2 Recurring Subscriptions

For monthly, 6-month, or annual subscriptions:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds are provided for the current billing period
• You will continue to have access until the end of the paid period

4. Non-Refundable Items

The following are not eligible for refunds:

• Used credits (minutes) for voice interviews
• Completed exam sessions
• Downloaded reports or transcripts
• Partial subscription periods
• Subscription renewals (if not cancelled before renewal)

5. Refund Process

5.1 How to Request a Refund

1. Contact our support team at support@meomock.com
2. Include your account email and order/payment ID
3. Provide reason for refund request
4. We will review your request within 2-3 business days

5.2 Refund Processing

• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• You will receive email confirmation once processed
• Bank processing times may vary (typically 3-5 additional days)

6. Special Circumstances

6.1 Technical Issues

If you experience technical issues preventing Service use:

• Contact support immediately
• We will attempt to resolve the issue
• If unresolved, a refund or credit extension may be provided

6.2 Duplicate Charges

If you are charged twice for the same subscription:

• Contact support with payment details
• We will investigate and refund duplicate charges
• Refunds processed within 2-3 business days

6.3 Unauthorized Transactions

If you notice unauthorized charges:

• Contact support immediately
• We will investigate and take appropriate action
• You may also contact your bank or payment provider

7. Cancellation Policy

You may cancel your subscription at any time:

• Go to Settings → Subscription in your account
• Click "Cancel Subscription"
• Your subscription will remain active until the end of the current billing period
• No refunds for the current period
• Automatic renewals will stop

8. Chargebacks

If you initiate a chargeback through your bank:

• Your account will be immediately suspended
• We will investigate the chargeback
• Please contact us first to resolve issues before initiating chargebacks

9. Payment Method Refunds

Refunds are processed to the original payment method:

• Credit/Debit Cards: 5-10 business days
• UPI: 3-5 business days
• Netbanking: 5-7 business days
• Wallets: 2-3 business days

10. Contact Information

For refund requests or questions:

Email: support@meomock.com

Response Time: Within 24-48 hours

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy. Changes will be effective immediately upon posting. Continued use of the Service after changes constitutes acceptance.

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