Privacy Policy

Last Updated: May 2026

1. Introduction

MeoMock ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password
• Profile Information: Subscription plan, preferences, settings
• Payment Information: Processed securely through Razorpay (we do not store credit card details)
• Content: Exam responses, community posts, feedback

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent
• Device Information: Browser type, device type, IP address
• Performance Data: Exam scores, progress tracking, analytics

2.3 Community and User-Generated Content

When you post exam intel or other community content, we collect the text you submit, associated metadata (such as surveyor name, function, timestamps), and your account identifier. This content may be visible to other users according to your plan and our product rules. Community posts are not independently verified by MeoMock. See our Community Guidelines.

2.4 AI Features

When you use voice interviews, OEM Intel, written doubt-solving, or similar AI features, we process your prompts, responses, session metadata, and related technical data to deliver and improve those features. AI output is generated automatically and may be logged for quality, safety, and abuse prevention.

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Service
• Process payments and manage subscriptions
• Personalize your experience
• Send important notifications and updates
• Analyze usage patterns to improve the Service
• Detect and prevent fraud or abuse
• Moderate community content and enforce our Community Guidelines and Terms
• Respond to copyright, safety, and takedown requests
• Comply with legal obligations

4. Data Storage and Security

We use industry-standard security measures:

• Data is stored securely using Supabase (encrypted at rest)
• All data transmission is encrypted using HTTPS/TLS
• Payment information is processed by Razorpay (PCI DSS compliant)
• Access controls and authentication protect user accounts

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Razorpay (payments), Supabase (database), VAPI (voice AI), and AI model providers (e.g. Google Gemini) used for doubt-solving and related features
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale

6. Third-Party Services

Our Service integrates with:

• Razorpay: Payment processing (see Razorpay Privacy Policy)
• Supabase: Database and authentication (see Supabase Privacy Policy)
• VAPI: Voice AI services
• Google (Gemini): AI inference and related services where OEM Intel or doubt-solving is used (see Google Privacy Policy)

AI and community features are described further in our Terms (non-affiliation, AI disclaimer, user content, and moderation).

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Cancel your subscription

To exercise these rights, contact us at support@meomock.com

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session
• Remember your preferences
• Analyze Service usage

You can control cookies through your browser settings.

9. Data Retention

We retain your data:

• While your account is active
• For 30 days after account deletion (for recovery purposes)
• Payment records as required by law (typically 7 years)

10. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place.

12. Community Moderation and Reports

If you report content or we investigate a violation, we may process your email, report details, and related posts. We retain moderation records as needed to enforce policies, handle disputes, and comply with law. Removed content may be retained in backups for a limited period.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service.

14. Contact Us

For privacy-related questions or concerns, contact us at:

Email: privacy@meomock.com

Support: support@meomock.com

Terms · Refund · Community Guidelines

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